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Tsalano Business Solutions offers clients dedicated onsite or offsite support of their Network and Desktops. Our team of technicians will ensure that our client's operations runs smoothly with minimum Interruptions should any kind of disaster occur. We offer tailor made plans to fit the size of business that you operate, Our On-site and Off-site support covers the following;

Network, Servers & Desktop Support

Desktop & Software Support

Moves, adds and changes
The On-site or Off-Site Desktop support technician will provide assistance for new or existing computer hardware and software setup or upgrade, loading and configuring device drivers and moving their data to enable new or existing hardware and software to operate properly. Software usage support includes providing technical support for the client authorized software such as MS office, e-mail software, which consists of problem tracking, problem source identification, problem resolution, management reporting and trend analysis.

Voice/Telephony Support

Our technicians will carry out the following functions;
  • Diagnose the initial problem.
  • Log a call/fault with the service provider.
  • Liaise with the provider for the resolution.
  • Server & Network Support

    Our technicians will carry out the following server and network support functions;
  • Assist with network planning and ordering of network connections.
  • Install and configure software for accessing the campus network.
  • Troubleshoot network connectivity problems.
  • When appropriate act as liaison with the campus (Third Party providers) department in resolving network problems.
  • Proactive monitoring using proper tools.
  • SNMP configured for switches, routers and server monitoring
  • Bandwidth optimization and monitoring using proper tools.
  • End-user Support

    Upon request from the client's authorized personnel, our support technician will serve as a single point support for the end users to work on computer related problems or requests. The support technician will log the problems or requests from users and manage them for ticket tracking, identification of problem, problem resolution, managing reporting and trend analysis; provide support and assistance in network, operational and software problems.

    Information Security

    Tsalano Business Solutions, provide and Commission Total Information Security services. Our Solutions are able to achieve the following, to name a few;

  • Encryption of Documents exchanged by means of e-mails;
  • Encryption of any Work in Progress Documents;
  • Provision of Security in IT Infrastructure (Servers, Mail Exchange, Desktops, Mobiles e.t.c)
  • Provision of Security in Communications (Video Conferencing facilities);
  • We have the right tools and experienced team that can assist you with some of the following Information Security Issues;

    E-Mail Security
    Common Risks
  • Gmail accounts are being used to transmit sensitive information.
  • Gmail servers are hosted outside the borders of South Africa.
  • Sensitive information (email, documents) is available on the cloud which can be accessed by unauthorized persons or be made to the agents of the other countries.
  • Gmail account passwords strength is not enforceable.
  • Infrastructure Security
  • Network Security
  • Desktop Security
  • Server Security
  • Video Conferencing Security
  • Domain Security
  • Network Security
    Common Risks
  • Information that enters the company is not monitored which might lead to the theft of the internal company information by external hackers.
  • Information enters or leaves the company through non-controlled channels.
  • Server Security
  • Server Security
    Common Risks
  • Data stored in the servers are in plain text.
  • Lack of or inadequate antivirus software on the server.